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AWS US-East-1 Outage: Major Service Disruption Affects Thousands of Companies

2023-06-135 min readBy QualTech Team
On June 13, 2023, Amazon Web Services (AWS) experienced a major outage in its US-East-1 (Northern Virginia) region that lasted for approximately 3 hours. This incident affected some of the world's largest websites and services, demonstrating the critical dependency many organizations have on cloud infrastructure. The outage began at around 2:30 PM EST and primarily affected AWS services including EC2 instances, S3 storage, Lambda functions, and the AWS Management Console. The incident was caused by a network configuration issue that impacted connectivity between AWS data centers. Real Impact: - Major websites including Netflix, Reddit, and Slack experienced downtime - Thousands of businesses unable to serve customers - Estimated millions of dollars in lost revenue - AWS status page confirmed service degradation across multiple services What Actually Happened: AWS reported that the issue was related to a network configuration change that inadvertently affected traffic routing. The company's automated systems detected the problem, but the resolution required manual intervention, which extended the outage duration. Key Lessons: - Always design for multi-region deployments - Implement health checks and automatic failover - Have disaster recovery plans that don't rely on a single cloud region - Monitor third-party dependencies continuously - Test failover procedures regularly